FAQ QUESTIONS

FAQ QUESTIONS

International FAQ

Order Status & Tracking

1. I DIDN'T RECEIVE AN ORDER CONFIRMATION. WHAT SHOULD I DO?

If you did not receive an email confirmation of your order please call us at 1.888.855.5886 or email us at [email protected]

2. I JUST PLACED AN ORDER. CAN I CHECK THE STATUS OF IT ONLINE?

For your convenience, offers an Order Inquiry feature. Once you have logged in under "My Account", select the Order Inquiry link from the menu and you will be able to review and track delivery on orders made online and by phone.

3. WHAT IF AN ITEM IS UNAVAILABLE OR BACKORDERED?

While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.

4. I RECEIVED MY ORDER, BUT ONE ITEM WAS MISSING. WHAT SHOULD I DO?

If you received your order and an item is missing (that is not on backorder) please call Customer Service at 1.888.855.5886 for further assistance.

5. HOW DO I MODIFY OR CANCEL MY ORDER?

Due to the quick processing time at our distribution center, we are unable to cancel or modify an order after it has been submitted.

6. MY ORDER STATUS IS IN PROGRESS. WHAT DOES THAT MEAN?

Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.

Ordering & Payment Options

1. I'M NOT SURE WHAT SIZE I WEAR. DOES HAVE A SIZE CHART THAT CAN HELP ME?

Yes, we have a size chart link available on each product page.

2. I SAW AN ITEM IN ONE OF YOUR BOUTIQUES, BUT CAN'T SEEM TO FIND IT ON YOUR WEBSITE.

Merchandise selection on our website varies from our boutiques. 

3. I WANT TO PURCHASE AN ITEM THAT I SEE ONLINE, BUT YOU DON'T HAVE MY SIZE. WILL IT BE BACK IN STOCK?

We are a specialty company and make limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. If we are expecting to re-stock the item we will show an "expected shipping date" on the order confirmation.

4. IS IT POSSIBLE TO SAVE ITEMS IN MY BAG?

You are able to save items in your shopping bag once you have logged on to the site. However, we do not recommend holding items in your bag for over a week. We are a specialty company and once an item sells out, the item will automatically be removed from your bag.

5. CAN I PURCHASE A GIFT CARD ONLINE?

Yes. Gift Cards are available for purchase online, by phone or at any participating Chico's location.

6. HOW DO I REDEEM MY GIFT CARD?

Gift Cards may be redeemed at any participating Chico's location, by phone or online. To redeem online have your Gift Card out as you will need to input the card # and pin during the Payment page at Checkout. For additional information regarding the redemption of Gift Cards, please call 1.888.855.4986.

7. DO YOU GIFT WRAP?

While we do not offer gift wrap, we will gift bag your order in a premium branded gift bag.

8. HOW IS MY ORDER GIFT PACKAGED?

Gift packaging will include the following:

Prices will be removed

Items will be wrapped in tissue

All items will be placed in one premium branded gift bag per order